• About Us

    About Whistler Mediation

    • Whistler Mediation offers civil mediations for the first time in Whistler by an experienced, accredited mediator in all areas of business disputes, products liability claims, environmental/land use claims, strata and housing disputes, wrongful dismissals, construction/builders lien claims, and transportation and sports injuries
    • Mediations may be conducted in-person, or online (Distance Mediation) with private caucusing capabilities
    • Susan Smith is a member of the Mediate BC Society, Roster of Civil Mediators
    • Mediations are offered by Whistler Mediation to all residents and businesses of Whistler, and the Sea to Sky Corridor
    • Mediations are scheduled for half or full day sessions, or multiple days, depending on number of parties and complexity of dispute
    • Mediations include pre-mediation briefs, or discussions with the mediator, before the mediation begins
    • Mediations may be held at the Nita Lake Lodge, or any where else the parties agree
    • Cost of mediation may vary depending on number of parties and complexity of dispute, with reduced rates for Whistler residents
    • Parties are responsible for payment of the mediator’s fees, mediation room, catering, taxes and any cancellation fees
    • Mediations are scheduled for Monday to Friday between 10:00 am – 5:00 pm, evenings or weekends are available upon request
    • Prior to a mediation beginning, all parties must sign the Agreement to Mediate or Agreement to Mediate Online [found under the Get Started Tab]

    About The Mediator, Susan Smith

    • Initially trained as a mediator in 1991, accredited as a civil mediator in 2012 through Mediate BC
    • Member of the Mediate BC Society, Roster of Civil Mediators
    • Practicing lawyer in civil litigation in Vancouver Area since 1985
    • Provides mediation services in business and partnership disputes, products liability claims, environmental/land use claims, strata and housing disputes, wrongful dismissals, construction/builders lien claims, and transportation and sports injuries
    • Experienced in managing high conflict mediations, de-escalating conflict, and coaching management of high conflict people
    • Experienced in facilitating a collaborative environment and process for resolving multi-party disputes
    • Trained at Royal Roads University in Online Distance Mediation, accredited to provide online mediations with private caucusing
    • Trained in workplace mediations, including planning for and resolving workplace conflict and unfairness, conflict management coaching, interpersonal mediations and group training
    • Positive and helpful outcomes for all mediation clients
    • References available on request
    • Experience as a lawyer – settling a broad range of cases  in the following areas:
    Susan-Smith-Mediation-About-Page

        • Corporate/Commercial
        • Business/Partnerships
        • Products Liability
        • Sale of Goods
        • Consumer Practices
        • Environmental/Land Use
        • Tenancy/Leasehold
        • Strata Corporations/Real Estate
        • Employment/Workplace
        • Human Rights
        • Construction/Engineering
        • Personal Injuries
        • Sport/Recreation Injuries
        • Negligence/Nuisance
        • Natural Resources
        • Government/Crown Agencies
        • Copyright and Trade Mark
        • Elder Law
        • Community/Neighbourhood
        • Wills, Estates and Trusts
        • Professional Negligence
        • Transportation/Highway Design

    • Member of the Law Society of BC, the Canadian Bar Association (BC Branch), and Vancouver and North Shore Bar Associations
    • Member of the Whistler Chamber of Commerce, and Women of Whistler
    • Guest speaker at professional education seminars (CLE BC, CBA BC, TLA BC), community associations (Whistler Community Services), and universities (UBC Faculty of Law)
    • Instructor for the Law Society of BC, Bar Admission Courses
    • Mentor in the Big Brothers Big Sisters in school program in Whistler, BC
    • Volunteer in fundraising and community services
    • Full-time resident of Whistler since 2009, first skied Whistler in 1972
    • Former World Cup Freestyle Skier, Canadian Freestyle Ski Champion, and pioneer in the sport of freestyle skiing
    • Active in sports, including skiing, ski touring, snow shoeing, skating, hiking, mountain biking, kiteboarding, kayaking, tennis and golf
    • Loves children, seniors and dogs